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Mitsu Fisher |
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SUMMARY |
Twenty three years of experience creating and overseeing the implementation of operating plans, acting as an agent of change in working with supervisors, leaders, staff and individual contributors. Extensive team-building, goal- setting and accountability experience. Extensive merger & acquisition experience, including designing and implementing programs and plans to help everyone adjust to the new organization and embrace its goals and objectives.
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SKILLS |
Advanced leadership skills such as organizational team building, restructuring and performance management. Able to work comfortably and effectively with diverse ethnic, social and economic groups. Excellent judgment under pressure as a result of always being responsible for meeting financial and recruiting quotas. Developing and mentoring staff is a particularly strong skill area. Skilled at getting and keeping my teams 'on message.'
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WORK EXPERIENCE |
SaasPoint, Inc. |
May 2008 |
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Responsible for Salesforce.com professional services and applications sales.
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NetBooks, Inc. (startup) |
November 2006 - May 2008 |
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Responsible for customer acquisition and retention.
Increased sales 1,300%. Achieved a customer retention rate of 96%. (recruited in) headcount: 8 - |
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Tricipher, Inc. |
January 2006 - November 2006 |
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Responsible for qualifying sales inquiries and cold calling to generate qualified sales leads. Provided the leads necessary for the company to achieve its first $6m quarter. Increased lead generation productivity by 300%.
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Cybermetric Systems (startup) |
November 2003 - December 2005 |
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Responsible for selling a new product into the Financial Services sector. Completed 7 full cycle enterprise sales in 9 months. Personally scheduled 100 new sales appointments in the first 20 days. headcount: 4
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Infotone Communications (start up) |
April 2002 - October 2003 |
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Responsible for sales of a start up product.
Completed 4 enterprise full cycle sales into the Manufacturing and Financial services sectors. headcount: 4 - |
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Homestead Technology (Aquired by Intuit) |
November 2000 - November 2001 |
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Responsible for outbound telesales and customer support. Implemented the outbound sales program. headcount: 29
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Netopia, Inc. (aquired by Motorola) |
December 1999 - November 2000 |
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Responsible for customer retention. Supported 45 key clients including Verizon, Qwest, PacBell, and HP. (recruited in) headcount: 21
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Personal Sabbatical |
November 1997 - November 1999 |
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Traveled in Puerto Rico to learn Spanish and studied IT at Cal Berkeley Extension.
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Service Management International |
October 1996 - October 1997 |
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Responsible for successful client project completion and client retention. Sold the largest renewal in the history of the company. (recruited in)
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Intuit |
September 1992 - September 1996 |
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Responsible for building and managing a 750 agent call center. Fielded 2 million calls per year (inbound and outbound). Built, mentored and led a team of 24 managers and supervisors. (recruited in) headcount: 750
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Stac Software |
January 1991 - August 1992 |
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Responsible for Telesales, Sales Operations, Technical Support. Re engineered the Support department cutting hold times from 15 minutes to 2. Implemented up sell and cross sell. (recruited in) headcount:40
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Software Publishing Corporation (SPC) |
February 1986 - December 1990 |
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Responsible for territory sales and Egghead Software channel sales. Achieved the largest sale in the history of the company. (recruited in)
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Entre Computer Center |
February 1985 - January 1986 |
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Responsible for selling to local businesses.
Pioneered reminder card system for prospecting. - |
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EDUCATION |
University of Maryland |
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